Shipping
Handling time
1-3 Business Days
Free Shipping
Domestic (USA) orders over $75 - Delivery between 2-7 Business Days
International orders over $350 - Delivery between 3-10 Business Days
Domestic (USA) orders up to $75
Standard Shipping $12 - Delivery between 2-7 Business Days
*More express shipping methods are available on the checkout page
International orders up to $350
Canada - $18
Australia - $38
EU - $30
Rest of World - $30
Delivery between 3-10 Business Days
Shipments are processed on weekdays before 4:30pm Eastern time only.
If an order is placed on a weekend, shipping will not be processed until the next following business day.
Signature upon delivery is required for all shipments unless noted otherwise by customer.
International shipments, outside of the United States is available. Please be aware that taxes and duties costs may be applied through international customs.
We do not ship to P.O. Boxes.
Returns
We pride ourselves on our customer service and want to make sure you love all of your new jewels as much as we do, but if you are not 100% happy with your purchase, we offer 30-day returns.
Contact us prior for any returns, repairs or exchanges to receive an RA number.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please send us an email at contact@lionetteny.com to receive an RA number prior to shipping your product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $135, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
contact@lionetteny.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@lionetteny.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
